Spectralink 8002 User Manual

April 2008 Edition 1725-36034-001 Version B SpectraLink 8002 Wireless Telephone Administration Guide Session Initiation Protocol (SIP) VoIPon

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PN: 1725-36034-001_B.doc 11 SpectraLink Wireless Telephone Overview SpectraLink 8002 Wireless Telephones are mobile handsets for workplace IP teleph

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 12 PN: 1725-36034-001_B.doc WMM must be enabled when configuring access

SpectraLink 8002 Wireless Telephone Overview PN: 1725-36034-001_B.doc 13 Quick Start Guide 1. A wireless LAN must be properly configured and operat

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 14 PN: 1725-36034-001_B.doc System Diagram The following diagram shows th

SpectraLink 8002 Wireless Telephone Overview PN: 1725-36034-001_B.doc 15 System Components SpectraLink 8002 Wireless Telephone The SpectraLink 8002

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 16 PN: 1725-36034-001_B.doc the handsets must only use APs attached to a

SpectraLink 8002 Wireless Telephone Overview PN: 1725-36034-001_B.doc 17 Handset Specifications SpectraLink 8002 Wireless Telephone Radio frequen

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 18 PN: 1725-36034-001_B.doc Startup Sequence The SpectraLink 8002 Wireles

SpectraLink 8002 Wireless Telephone Overview PN: 1725-36034-001_B.doc 19 If the username and password have not been defined in the Admin menu, you w

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 2 PN: 1725-36034-001_B.doc Trademark Information Polycom® and the logo de

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PN: 1725-36034-001_B.doc 21 SpectraLink 8002 Wireless Telephone Configuration Each SpectraLink 8002 handset may be configured for site-specific requ

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 22 PN: 1725-36034-001_B.doc The Admin (Administration) Menu The Admin men

SpectraLink 8002 Wireless Telephone Configuration PN: 1725-36034-001_B.doc 23 Example: if the 2 key is repeatedly pressed, the handset will display

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 24 PN: 1725-36034-001_B.doc Admin menu Admin Menu Items 2nd Level 3rd L

SpectraLink 8002 Wireless Telephone Configuration PN: 1725-36034-001_B.doc 25 Admin Menu Items 2nd Level 3rd Level 4th Level 5th Level Reg. Dom

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 26 PN: 1725-36034-001_B.doc Phone Config License Option The License Optio

SpectraLink 8002 Wireless Telephone Configuration PN: 1725-36034-001_B.doc 27 handset display and take input from the handset keypad. Refer to the O

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 28 PN: 1725-36034-001_B.doc Dynamic Host Configuration Protocol (DHCP) i

SpectraLink 8002 Wireless Telephone Configuration PN: 1725-36034-001_B.doc 29 The TFTP server and the SIP TFTP server may be the same device with th

PN: 1725-36034-001_B.doc 3 Essential Installation Pointers You must update the software with the most recent code. • Visit http://www.polycom.com/us

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 30 PN: 1725-36034-001_B.doc Domain Name System (DNS), an industry-standa

SpectraLink 8002 Wireless Telephone Configuration PN: 1725-36034-001_B.doc 31 Security *NONE disables any 802.11 encryption or security authenticati

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 32 PN: 1725-36034-001_B.doc WPA2-PSK The security features of WPA2 (Wi-F

SpectraLink 8002 Wireless Telephone Configuration PN: 1725-36034-001_B.doc 33 Preferred Channel The Preferred Channel option lists the channels that

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 34 PN: 1725-36034-001_B.doc User-defined Preferences (Standby Menu) The f

SpectraLink 8002 Wireless Telephone Configuration PN: 1725-36034-001_B.doc 35 Standby menu Standby Menu Items 2nd Level 3rd Level 4th Level Lock

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 36 PN: 1725-36034-001_B.doc Standby Menu Items 2nd Level 3rd Level 4th

SpectraLink 8002 Wireless Telephone Configuration PN: 1725-36034-001_B.doc 37 Lock Keys When enabled, the Keypad Lock option will lock the keypad im

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 38 PN: 1725-36034-001_B.doc Ring Delay Ring Delay determines how long th

SpectraLink 8002 Wireless Telephone Configuration PN: 1725-36034-001_B.doc 39 disabled (the default) or adjusted for a 5, 10 or 20-second delay befo

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PN: 1725-36034-001_B.doc 41 Software License and Protocol Management All SpectraLink 8002 Wireless Telephones are shipped from Polycom with SIP sof

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 42 PN: 1725-36034-001_B.doc Configuration Process 1. Download the latest

Software License and Protocol Management PN: 1725-36034-001_B.doc 43 6. During the second download evolution, the handset receives code from the TF

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PN: 1725-36034-001_B.doc 45 Programming the SIP Handset Features In order for the handset to function in the SIP environment, it downloads two files

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 46 PN: 1725-36034-001_B.doc • Username requirements are: alphanumeric, n

Programming the SIP Handset Features PN: 1725-36034-001_B.doc 47 Proxy server commands Use the following parameters when programming the configurati

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 48 PN: 1725-36034-001_B.doc Parameter Value Description Notes *defau

Programming the SIP Handset Features PN: 1725-36034-001_B.doc 49 Parameter Value Description Notes sip:name@domain Domain where the mail reside

PN: 1725-36034-001_B.doc 5 About this Guide This document explains how to configure and maintain the SpectraLink 8002 Wireless Telephones with Sessi

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 50 PN: 1725-36034-001_B.doc Parameter Value Description Notes FAVORITE

Programming the SIP Handset Features PN: 1725-36034-001_B.doc 51 Sample Configuration Files Configuration files are illustrated below. These files a

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 52 PN: 1725-36034-001_B.doc # PROXYn_MAIL_NOTIFY is from whom we might ge

Programming the SIP Handset Features PN: 1725-36034-001_B.doc 53 # Linux, the OS running Asterisk, has a ARP Cache flushing mechanism. This # fe

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 54 PN: 1725-36034-001_B.doc Sample handset-specific file # Configuration

Programming the SIP Handset Features PN: 1725-36034-001_B.doc 55 # press events. Normally you want this to be disabled for Asterisk but it # depend

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 56 PN: 1725-36034-001_B.doc LINE2_CALLID = Brady, Marsha LINE3

PN: 1725-36034-001_B.doc 57 Using the SIP Handset The Handset Display Overview When active, the handset screen has six rows that display information

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 58 PN: 1725-36034-001_B.doc associated with the line is displayed on the

Using the SIP Handset PN: 1725-36034-001_B.doc 59 Download Indicates that the handset is checking for or downloading code. This icon only appears wh

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 6 PN: 1725-36034-001_B.doc Customer Support Hotline Polycom wants you to

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 60 PN: 1725-36034-001_B.doc The active modes utilize the most bandwidth a

Using the SIP Handset PN: 1725-36034-001_B.doc 61 Softkey Name Displayed… Press to… Fwd Forward Definition Prior to entering the first character

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 62 PN: 1725-36034-001_B.doc Menus Line menu The Line menu allows you to a

Using the SIP Handset PN: 1725-36034-001_B.doc 63 destination information before sending the call to the PBX to activate the feature, you can create

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 64 PN: 1725-36034-001_B.doc Handset Operation Alphanumeric dialing During

Using the SIP Handset PN: 1725-36034-001_B.doc 65 If you want to… Then… Place a call 1 Press the START key and wait for a dial tone. 2 Dial the nu

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 66 PN: 1725-36034-001_B.doc If you want to… Then… Place a call from Favo

Using the SIP Handset PN: 1725-36034-001_B.doc 67 If you want to… Then… Place a call on hold Press the Hold softkey. When a call is placed on hold

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 68 PN: 1725-36034-001_B.doc If you want to… Then… Transfer a call (blind

Using the SIP Handset PN: 1725-36034-001_B.doc 69 If you want to… Then… Listen to voicemail When any proxy has outstanding messages, the voicemail

PN: 1725-36034-001_B.doc 7 Contents 0 About this Guide ...5 Polycom Model Number

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PN: 1725-36034-001_B.doc 71 Testing a Handset Verify proper registration and operation of each handset by performing the following tests on each han

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PN: 1725-36034-001_B.doc 73 Diagnostic Tools Run Site Survey, Diagnostics Mode and Syslog Mode are three diagnostic tools provided to assist the WLA

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 74 PN: 1725-36034-001_B.doc A n y Det lWhere: • 111111 = The

Diagnostic Tools PN: 1725-36034-001_B.doc 75 i : b bb bbb sn c h b cne e e ee eeeeee DGHI r r r rr rrrrrrr r +xx xxm m m G: gggg P: p p

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 76 PN: 1725-36034-001_B.doc Solving coverage issues Coverage issues are b

Diagnostic Tools PN: 1725-36034-001_B.doc 77 The screens provided by the Diagnostics Mode include: Screen 1 M i s s edRc vC

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 78 PN: 1725-36034-001_B.doc Screen 3 contains a list of the APs that are

Diagnostic Tools PN: 1725-36034-001_B.doc 79 • Association failures since power up (AssocFailure) • Re-association failures since power up (ReAsso

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 8 PN: 1725-36034-001_B.doc Ring Options...

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 80 PN: 1725-36034-001_B.doc The table below lists the syslog messages and

Diagnostic Tools PN: 1725-36034-001_B.doc 81 Call Start Call type (telephony, OAI, PTT) AP MAC AP signal strength Call End AP MAC AP signal streng

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 82 PN: 1725-36034-001_B.doc Messages are formatted like the following exa

PN: 1725-36034-001_B.doc 83 Certifying the Installation Prior to determining that an installation is complete, test the handsets following the seque

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 84 PN: 1725-36034-001_B.doc be at least one AP stronger than -60 dBm in a

PN: 1725-36034-001_B.doc 85 Software Maintenance SpectraLink 8002 Wireless Telephones use proprietary software programs written and maintained by Po

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 86 PN: 1725-36034-001_B.doc Message Description Updating Code Handset is

PN: 1725-36034-001_B.doc 87 Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating from the w

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 88 PN: 1725-36034-001_B.doc Transmission obstructions Prior to system ins

Troubleshooting PN: 1725-36034-001_B.doc 89 Handset Status Messages SpectraLink Wireless Telephone status messages provide information about the Spec

Contents PN: 1725-36034-001_B.doc 9 Syslog Mode...79 8 Certifyi

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 90 PN: 1725-36034-001_B.doc Message Description Action Bad Network IP T

Troubleshooting PN: 1725-36034-001_B.doc 91 Message Description Action Checking DHCP IP The handset is retrieving DHCP information from the DHCP se

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 92 PN: 1725-36034-001_B.doc Message Description Action DO NOT POWER OFF

Troubleshooting PN: 1725-36034-001_B.doc 93 Message Description Action No Host IP (Addr) The handset is configured for “static IP” (as opposed to “

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 94 PN: 1725-36034-001_B.doc Message Description Action Not Installed! A

Troubleshooting PN: 1725-36034-001_B.doc 95 Message Description Action Updating Code… Handset is downloading new software into memory. The number i

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PN: 1725-36034-001_B.doc 97 Appendix A: Regulatory Domains This table details the specifications for regulatory domain settings. Polycom recommends

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 98 PN: 1725-36034-001_B.doc VoIPon www.voipon.co.uk sales@voipon.

PN: 1725-36034-001_B.doc 99 Index A Access point Coverage................76 Coverage test ....